Wheelchairs and mobility devices
I use a mobility device, what accessible facilities are available?
The Kuranda Scenic Railway service offer accessible facilities:
- at Cairns station, a team member will deploy a ramp that can be used to assist any customer that requests it (at Cairns station only)
- at Freshwater and Kuranda stations, a hydraulic lift is used to help customers get on and off with your device
- accessible seats are available, including for people transferring into the seat from a mobility device.
- Kuranda Scenic Railway has an accessible toilet facility onboard
To help you plan your journey please refer to Tour our train for information about our accessible seats and spaces and to learn about dimensions of our aisles, corridors, and doors on our services.
Detailed information about accessible facilities on this service is available at Accessible seating and facilities.
I can walk short distances but use a mobility device to get around. Can I take my device on the train with me?
Depending on their dimensions, mobility devices can be stored on the Kuranda Scenic Railway service in accessible spaces within the accessible carriage. In general, these dimensions are 750mm wide by 1100mm long.
A booking is required as space is limited. You have the option of remaining in your device for the duration of the journey.
Please view information on mobility device dimension limits at Accessible seating and facilities or discuss with your travel consultant.
I have trouble walking and use a walking frame. Will I be able to do so onboard?
You may be able to use a walking frame or other mobility aid, depending on its size. Please visit Tour our train for dimensions of our aisles, corridors, and doors on our service to help you plan your journey.
Deaf or Hard of Hearing
I am deaf / hard of hearing and want to know what is in place to assist me?
There are no hearing loops provided with the audio system on this train.
Audio commentary can be provided in written format on request from our onboard team.
If you may require any assistance onboard, please view our Accessible seating and facilities for details on how our team can help.
Blind or Low Vision
I am blind / have low vision and want to know what is in place to assist me?
The carriage with accessible seating and facilities has grabrails, contrasting surface colours inside the carriage with raised text and Braille on toilet signs.
If you require any assistance onboard, please refer to our Accessible seating and facilities for details on how our team can help.
Guide, Hearing and Assistance Dogs and Assistance Animals
Can I travel on a Kuranda Scenic Railway service with my guide, hearing or assistance animal?
Yes, we are happy to accept bookings for animals that are:
- guide, hearing and assistance dogs trained and certified in accordance with the Guide, Hearing and Assistance Dogs Act 2009 (Qld) with an identity card issued in accordance with that Act or
- animals that meet the assistance animal requirements as outlined in the Disability Discrimination Act 1992 (Cth) (“assistance animal”). This means animals that assist a person with a disability to alleviate the effect of the disability and meet standards of hygiene and behaviour appropriate for an animal in a public place. They must also have an approved assistance animal pass.
All assistance animals travel free of charge on Kuranda Scenic Railway services, and a booking is required for each assistance animal.
Guide, hearing and assistance animals must be trained, and customers may be asked to produce evidence that the animal has been trained appropriately.
In the absence of evidence or identification, travel with the assistance animal may not be approved. If you are unable to provide sufficient evidence that the assistance animal has been trained, please discuss with us in advance of travel.
For further information including how to book, please visit Guide, Hearing and Assistance Dogs and Assistance Animals.
My dog has been approved to start training as an assistance animal but has not yet completed their training. Can I travel on Kuranda Scenic Railway services with my dog to take them to training?
No, for an assistance animal to travel on Kuranda Scenic Railway services they must have completed training with an approved training organisation.
We do allow dogs in training with their trainer if they are a guide, hearing or assistance dog being trained and certified in accordance with the Guide, Hearing and Assistance Dogs Act 2009 (Qld) with an identity card issued in accordance with that Act.
Please visit Guide, Hearing and Assistance Dogs and Assistance Animals to learn more about our requirements including Documentation required for handlers/trainers and animal identification.
Sometimes I experience heightened anxiety in situations with increased stimulation and find loud noises, with lots of people overwhelming. Is there any support available for me when travelling on Kuranda Scenic Railway Services?
Yes, if you let us know before you book, we will try to make arrangements like, finding you seating in a quieter part of the train if available.
We also recommend you bring along things to make you more comfortable and reduce stimulation, like noise-cancelling headphones, electronic devices etc.
I like to be able to plan my trip and get an idea of the train environment before travelling, is there anything available to help me?
We recommend you use our virtual tours to take a tour of our Kuranda Scenic Railway service and familiarise yourself with the facilities. The tour is also available in descriptive text. Visit Tour Our Train for more information.
I have an emotional support animal/companion animal/comfort animal can I bring them on Kuranda Scenic Railway Services?
No, emotional support animal/companion animal/comfort animals are not accepted for travel on our services as they do not have public access rights. They are usually also not officially trained to alleviate the effects of your disability.
Guide, hearing and assistance animals are accepted as they must be trained, and you may be asked to produce evidence that supports this. In the absence of evidence or identification, travel with the assistance animal may not be approved. If you are unable to provide sufficient evidence that your assistance animal has been trained, please discuss with us before you travel.