Contact us

​​​​​By phone​

​​Reservations in Australia - 1800 577 245​

Reservations outside of Australia - +61 7 4231 9045

Phone reservation open hours are 7:30am to 4:30pm AEST daily.​

​If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us via the National Relay Service (NRS) by:

  • Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
  • Step 2: Provide the NRS with our phone number 1800 577 245.

For more information visit About the National Relay Service.

​By mail​​

​Kuranda Scenic Railway
Bunda St
PO Box 930
Cairns QLD 4870

Online​

General enquiries

If you would like to ask any additional questions please send us an email on ksrres@qr.com.au

Customer feedback​

​At Queensland Rail Travel we strive to provide consistent, world-class service to our customers. If you would like to provide feedback on our service, please complete our Customer feedback form (opens in new tab)

​​​Booking enquiries​

For all booking enquiries, please use the Booking enquiry form.

Sales - Business development​

​Ivana Andacic - Business Development Associate, Cairns.

Phone: (07) 4231 9029​

Email: ivana.andacic@qr.com.au

Industry familiarisation requests

​Kuranda Scenic Railway is pleased to offer familiarisations to all tourism and travel employees directly involved with the sale of our unique rail journey through ancient World Heritage-listed rainforest. 

Request and industry familiarisation (PDF, 720kb. Opens in new tab). 

Conditions apply.

​Marketing and media​

​Please visit our Marketing and Media page.​

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